Metro Communications Director Mike Gramlick (right), talks to city leaders and reporters during a June 2023 tour of the office that will soon house 911 dispatchers in Sioux Falls. (John Hult/South Dakota Searchlight)

Sioux Falls aims to boost efficiency at state’s busiest regional 911 call center

BY: - September 7, 2023

For more than a fifth of South Dakota’s population, a call to 911 puts them in touch with someone from Metro Communications in downtown Sioux Falls. Despite its size and its role in public safety, Metro Communications doesn’t have its own legal team or human resources staff. That’s led to a host of headaches for […]